The following policies are listed here for your convenience. If you have any questions, please feel free to contact us.
Cancellation*: Please allow for a 24 hour cancellation. A 24 hour cancellation can be done online through the booking site, via phone, text or email. If less then a 24 hour notice is given a "Last Minute" e-mail will be sent out in attempt to cover the appointment. If filled, no charge will be made. If not filled, a 50% charge for the total cost of services will be applied to your card on file.
Appointments: By booking, you authorize Southern Maine Massage & Wellness to charge your credit card a last minute cancellation or no-show fee of up to 100% of the scheduled value should you miss your visit without proper 24 hour notification.
No Show*: A fee of 100% of your services will be charged. If your appointment has been booked through a specialty site (Groupon, etc.) your certificate will be forfeited.
Vouchers: Any voucher (Groupon, etc.) are accepted on a new client basis. They are transferable but cannot be combined with any other offer. Limit one per person. Expired vouchers may be accepted dependent upon the 3rd party site redemption policies: if accepted, there will be an expiration fee charged, depending on the paid value of the voucher.
Children: Anyone under the age of 18 needs to be accompanied by a parent. Any parent that would like to remain in the office during the session is more than welcome.
Alcohol: There is no alcohol permitted on the premises. Anyone under the influence will be asked to reschedule and charged for the full cost of their services.
Health/Policy Form: Filling out a short form before your first appointment is both industry standard, and required. Any and all personal and private information is protected by Maine State privacy laws.
*We certainly understand that life happens and we are more than happy to reschedule in an emergency.