COVID-19 PROTOCOL

Southern Maine Massage & Wellness is working very hard to accommodate both new and old protocols to keep you and our work family healthy.​

Appointments: All appointments will be cashed out via our online scheduling system, which means you will need a valid, updated card on file, or please bring cash. If you would like to leave gratuity on the card, please let your practitioner know at the end of the session. In an effort to maintain contactless payments, we will not be using our point of sale system, at this time.


Arrival: Prior to arrival, please make sure that you have filled out your intake and consent forms. A link can be found in your confirmation email, or, you will emailed the night before with a reminder if they haven't been completed. In addition, please be sure to carefully review the COVID Waiver so that you understand the current risks and precautions being taken to ensure everyone's safety. PLEASE REMAIN IN YOUR CAR UNTIL WE NOTIFY YOU THAT WE ARE READY FOR YOUR APPOINTMENT. Our waiting room will be unavailable at this time.


Masks: MASKS ARE MANDATORY TO ENTER THE BUILDING. We will still be requiring masks for treatments unless we have proof of complete vaccinations. Please note, some of our providers may still require masks for treatment, regardless if a client is inoculated.


Sanitation: The family at SMM&W has taken additional steps, above and beyond the state's requirements, to make sure that everyone is being treated in a safe and sanitized environment. From hospital grade cleaners, air purification systems and PPE we will be doing everything in our power to keep you healthy and happy. Please know that some of these practices are time sensitive and may cause a slight delay to your appointment time. We apologize for any inconvenience this may cause, but ask that you are patient with us while we navigate this together.


Additionally

1. Any and all symptomatic clients or practitioners are asked to stay home.

2. All rooms, linens and high traffic areas will be sanitized before and after your treatments.

3. We ask that you wash your hands upon arrival and limit your use of paper towels to one to dry your hands to help us conserve and limit our waste.

4. Plastic cups and hand sanitizer will also be provided as an extra precaution.

5. Our cancellation policies and no-show policies remain the same so please refer to them if you have any questions.


We are so honored to have you as part of our business and we want to insure you that we are taking every step to make your visit comfortable and will continue to give the same level of expert care that you are accustomed to.


Your wellbeing is our priority.

 

POLICIES

Booking Appointments: By scheduling, you authorize Southern Maine Massage & Wellness to charge your credit card a last minute cancellation or no-show fee of up to 100% of the scheduled value should you miss your visit without proper 24 hour notification.

Cancellation Policy*: Please allow for a 24 hour cancellation. A 24 hour cancellation can be done online through the booking site, via phone, text or email. If less then a 24 hour notice is given a "Last Minute" email will be sent out in attempt to cover the appointment. If filled, no charges will be incurred. If not filled, a 50% charge for the total cost of services will be applied to your card on file. 


No Show*: A fee of 100% of your services will be charged. If your appointment has been booked through a specialty site (Groupon, etc.) your certificate will be forfeited. 

Vouchers: Any voucher (Groupon, etc.) are accepted on a new client basis. They are transferable but cannot be combined with any other offer. Limit one per person. Expired vouchers may be accepted dependent upon the 3rd party site redemption policies: if accepted, there will be an expiration fee charged, depending on the paid value of the voucher.


Children: Anyone under the age of 18 needs to be accompanied by a parent. Any parent that would like to remain in the office during the session is more than welcome. 


Alcohol: There is no alcohol permitted on the premises. Anyone under the influence will be asked to reschedule and charged for the full cost of their services. 


Intake and Consent Forms: Filling out a short form before your first appointment is both industry standard, and required. Any and all personal and private information is protected by Maine State privacy laws. 


*We certainly understand that life happens and we are more than happy to reschedule in an emergency.